FREQUENTLY
ASKED QUESTIONS
General
Q: What sets 4 Less LLC. Apart from any other cell phone provider.
A:
Only 4 less llc. offers the student a Fixed-Value Plan,
just like in the USA, resulting in savings of hundreds
of dollars during the year. Our special rates for calls to
other students on our plan are the best and lowest in the
market. So tell all your friends to join and SAVE, SAVE, SAVE.
Additionally, we are a one-stop shop providing the students
with almost any product or service they may need during the
year. All this, under one roof, makes things simple and easy.
Q: How
do cell phones operate in Israel?
A:
Cell phones operate in the same fashion as elsewhere in the
world. In Israel there are four carriers. Rates for calls
made within the same carrier are lower than if made from one
cell carrier to another cell carrier. Likewise, calls made
to cell phones abroad carry different rates. Note that unlike
in the USA, all incoming calls are FREE and there are no roaming
charges.
Q: What
happens if one of the electrical items I ordered malfunctions?
A:
As with the phones, we have direct access to the many service
stores managed by our suppliers. Call us at 09-746-2313 and
we will direct you to the nearest service store who will tend
to the problem right away.
Q: Why
can't I use my USA cell phone in Israel?
A:
US cellular service operates on a different frequency and
will not work in Israel. Having said that, with proper changes
to the phone itself, it can be used. However, it must first
be inspected by our Service Center. Additionally, since some
of the standard services which come with the monthly rental
rates can only be supplied to the US cell phone, at an additional
cost, the actual cost of making all the necessary changes
to your phone makes the total cost much higher than the monthly
rental rates. So you decide.
Q:
How do I return my phone?
A:
When you receive your cell phone or prior to your departure
you will receive instuctions on the options available to you
for proper and timely return of you phone. It will be very
simple. Failure to follow the instructions may result in you
not being able to return the phone to us in Israel. In such
and event, you will be assesed a processing fee of $25 and incure
overnight mailing charges.
Rates
Q: What
are the call charges?
A:
Since we managed to negotiate good rates with all carriers,
you are guaranteed to get the lowest rates. You should know
that calls from your cell phone are usually cheaper than using
a calling card. It is also more convenient and that is what
we want for you.
View our
guaranteed lowest rates.
Q:
What if I lose the phone?
A:
You are responsible for the safekeeping of the phone and charger
until it is returned. We provide insurance on all rentals,
with a first claim deductible ranging from $75 to $150 depending
on the phone model. The
replacement cost of the phone without insurance is up to $400.
In the event your phone is lost or stolen, find a way to immediately
call us at 09-746-2313. This will assure that you are not
charged for a call that you did not make.
Billing
Q: Why
do you need my e-mail address?
A:
We found that the best way to keep our clients is not to annoy
them! We only ask for your e-mail address so we may contact
you with important information. Additionally, this is the
medium for sending you a FREE copy of the monthly bill, which
is charged to the credit card given to us.
Q: When
will I be billed?
A:
Once a month, you will receive an itemized bill via e-mail
- free of charge. We can also send the bill by fax at a rate
of $2.00 per page.
Delivery
and Return of Phones
Q: Can
I get my phone delivered in the USA?
A: We do
not deliver the phone in the USA. We deliver the phone directly
to you, fully charged, along with any other items you ordered
upon your arrival.
Our experience has shown that many who had the phone delivered
to them in the US find, at best, that the battery is usually
empty by the time they land in Israel - and can not use the
phone until it is charged again or at worst, may lose their
phone en route. We think you should schlep less and
enjoy your flight.
Q: How
do I return my phone?
A:
When you receive the phone, it will be in a self addressed
envelope which you will drop off at the post office located
in Ben Gurion Airport. Instructions are supplied with the
phone. Quick and simple!
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